GCX-WFM Exam Questions Dumps, Cloud CX Workforce Management Certification VCE Collection

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q93-Q98):

NEW QUESTION # 93
Which component in workforce management is used to organize agents and define specific scheduling and adherence rules?
Response:

A. Management Unit
B. Task Manager
C. Queue Group
D. Schedule Creator

Answer: A

NEW QUESTION # 94
Which two elements can be adjusted when creating a load-based schedule?
(Choose two)
Response:

A. Agent availability
B. Forecasted call volume
C. Activity code adherence
D. Shift start and end times

Answer: B,D

NEW QUESTION # 95
In workforce management, how can an admin add an activity code?
Response:

A. Via the Activity Code Editor in the Admin panel
B. Through the Business Unit Manager
C. Within the Management Unit Configuration
D. Directly in the Queue Settings

Answer: C

NEW QUESTION # 96
Which two actions can an administrator take in the Schedule Editor?
(Choose two)
Response:

A. Edit individual agent shifts
B. Deny adherence exceptions
C. Approve quality control metrics
D. Generate a load-based schedule

Answer: A,D

NEW QUESTION # 97
You are creating a work plan on Genesys Cloud for your agents. Which option in a work plan lets you specify the limit on the amount of time an agent can work during a week?
Response:

A. Minimum Time Between Shifts
B. Weekly Paid Time
C. Daily Paid Time Divisible By
D. Work Time Constrains

Answer: B

NEW QUESTION # 98
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GCX-WFM Exam Questions Dumps, Cloud CX Workforce Management Certification VCE Collection

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q93-Q98):

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